Return Policy

Our guarantee

If something we sold you does not do what we said it would, send it back within 30 days of delivery for a full refund. We will pay the return shipping. We would rather lose the sale than have you keep something that disappointed you.

The window

30 days from the date your order is delivered.

Condition

Returned in its original packaging, complete, and in resaleable condition.

For hygiene reasons we cannot accept returns of items intended to hold something worn in the mouth once they have been used — this applies to cases, cups and baths that have held an appliance. Cleaning devices themselves can be returned used; the appliance-holding accessories cannot.

How to start a return

Email support@seravanti.com with your order number and a sentence about what went wrong. If the item arrived damaged or faulty, please attach a photo — it lets us resolve it faster.

We will send you a prepaid return label. Print it, attach it, and drop the parcel off. There is no restocking fee.

When your refund arrives

Once the return is received and inspected, we issue the refund to your original payment method. It is usually processed within two business days on our side; your bank may take up to ten more to show it.

Any shipping you paid on the original order is refunded along with it.

Damaged or wrong items

Contact us within seven days of delivery with a photo. We will replace it or refund it, whichever you prefer, and in most cases you will not need to return anything.

Cancellations

We can cancel an order that has not yet shipped. Because orders are processed within one business day, email support@seravanti.com as soon as possible.

Exchanges

We do not process direct exchanges. Return the item for a refund and place a new order — it is faster than an exchange in both directions.