Shipping policy

Where we ship

Seravanti ships within the United States only. We expect to open other countries as we grow.

What it costs

Standard shipping is free on orders of $30 or more. Below $30, standard shipping is a flat $4.95.

How long it takes

Orders are processed within one business day. Standard delivery is typically two to five business days after processing. Orders placed on weekends or holidays begin processing the next business day.

Delivery estimates are estimates, not guarantees. Carrier delays, weather and peak periods can extend them.

Orders containing more than one item

Items in your order may ship separately and arrive on different days, each with its own tracking. This is normal and does not mean anything is missing. You will receive tracking for each shipment as it leaves.

Tracking

You will receive a confirmation email when your order is placed and a tracking number when it ships. If tracking has not updated within three business days of dispatch, write to us at support@seravanti.com and we will look into it.

Address accuracy

We can only ship to the address entered at checkout. Please check it carefully. If you spot a mistake, email support@seravanti.com immediately — we can usually correct it before dispatch, but not after.

Lost or undelivered packages

If tracking shows delivered and the package is not with you, check with neighbours and your building first, then contact us within seven days of the delivery date. We will open a carrier investigation and make it right.

Packages returned to sender because of an incorrect or incomplete address can be reshipped once the address is corrected.

Questions

Write to support@seravanti.com. We answer within one business day.