FAQs
Where do you ship?
Within the United States only, for now.
How much is shipping?
Standard shipping is free on orders of $30 or more. Below $30 it is a flat $4.95.
How long will my order take?
Orders are processed within one business day, and standard delivery is typically two to five business days after that. Items in one order can ship separately, each with its own tracking. See the Shipping Policy for the details.
How do I track my order?
A tracking link is emailed to you when your order ships. If you made an account at checkout, you can also see your orders by signing in. More on the Track your order page.
Can I change or cancel an order?
Yes, until it ships. Email support@seravanti.com with your order number as soon as possible, because orders are processed within one business day.
What is your return policy?
If something does not do what we said it would, send it back within 30 days of delivery for a full refund, and we pay the return shipping. For hygiene reasons, cases, cups and baths that have held something worn in the mouth cannot be returned once used. The cleaning devices themselves can. See the Return Policy.
Will my appliance fit in the ultrasonic cleaner?
One appliance at a time. A single upper or lower retainer, aligner, night guard, or a full or partial denture fits flat in the tank. A two-piece sleep appliance with connectors joining the arches will not fit.
Do I need the cleaning tablets?
Not for ordinary weekly cleaning; water does that. The tablets are for mineral buildup, or when an appliance has sat in its case longer than it should have.
Are these medical devices?
No. Everything we sell is a consumer cleaning, grooming or home product. None of it is intended to diagnose, treat, cure or prevent any condition. For questions about your own appliance, ask your dentist.
What payment methods do you accept?
Major credit and debit cards and Shop Pay. Other wallets appear at checkout when your device supports them.
How do I reach you?
support@seravanti.com. We answer within one business day.